Refund and Exchange Policy

The 3-day free trial exists for exactly this reason: you see the complete system on your own data, devices and printer before paying a riyal. We strongly recommend trying it first — it beats any promise we could write here.

Within 14 days of purchase, if the software does not work as described on your device and we could not fix it. We attempt a fix first; if we cannot, we return the full amount without argument.

If you paid twice by mistake, or an excess amount was charged, we return the difference immediately with no time limit.

If we fail to deliver your activation key within two business days of payment confirmation.

After 14 days from purchase, with the software working as described.

A change of mind after purchase with no defect in the product — the free trial covered exactly that and let you evaluate with no commitment.

Closing or changing your business. We understand the situation, and instead we can transfer the licence to another business you own at no charge.

A problem caused by your hardware, network or operating system, after we have made a reasonable attempt to help you fix it.

Moving the licence to another device is free and unlimited within your device allowance. Deactivate the old machine from your store portal or call us, then activate the new one.

Device died and you cannot deactivate it? Contact us and we free the seat for you, at no charge and with no wait.

Your data is never lost in any case, even if a refund is issued: it stays on your device and we help you export all of it.

Message us on WhatsApp or call, telling us your key and the reason. We respond within two business days.

Once approved, the amount returns by the same payment method within 14 days at most, and we confirm it to you.

We will not demand a detailed justification or put obstacles in your way. Your reason matters to us so we can improve, not so we can argue.