Help centre
How do I refund an invoice, or part of one?
A return puts stock back and is recorded as its own document.
- Open Invoices, pick the invoice, then "Return". You can return the whole invoice or select specific lines and quantities.
- The return creates its own numbered document and does not alter the original — an issued invoice is never edited, and every movement keeps its trail.
- Returned quantities go back into stock automatically, and the customer's points balance is corrected.
- Returning requires the "Refunds and voids" permission — an ordinary cashier does not have it by default.
In this section
Still have a question?