Help centre
The device died or was lost — how do I get my data back?
Install, enter your key, choose restore.
- Install the program on the new machine and enter the same activation key.
- At the activation step choose "Restore my data". We download your cloud copy: items, invoices, customers, staff, settings and your logo.
- If you have a local backup file you can restore from it instead of the cloud — faster when your data is large.
- If the old machine is genuinely gone, deactivate it from your store portal so it stops consuming a device slot.
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